WHO are we looking for?

CAPTRUST is seeking an IT Hardware & Integration Technician the technician will provide support for the technology needs of 1800+ employees. Ensure that the technology needs are met through solutions that are well constructed, well communicated, and operating properly. Manage the ticket queues resulting from incoming requests related to IT issues and will provide troubleshooting efforts across the enterprise to ensure a stable and optimized environment. Traveling to remote offices during the M&A process by planning, implementing, and troubleshooting rollouts to ensure new locations are smoothly incorporated into CAPTRUST’s unified infrastructure.
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• Administer and support configurations and records of everything end users face, as well as data reporting and cleanup. Endpoints include desktops or laptops, mobile devices, tablets, copiers, and any peripherals for the headquarters office in Raleigh and all remote locations
• In addition to solving day-to-day issues, you will be responsible for understanding why they occur and providing long-term solutions to prevent them from happening again
• Assist in the planning and roll out of all technology regarding all acquisition migrations
• Provide support for standard computing platforms and devices
• Respond to, identify, research, and resolve telephone calls, email, and requests for technical support.
• Execute the technology refreshment program for IT assets
• Collaborate with Patch Engineer and Cybersecurity to identify, patch, and update IT assets as needed
• Work with the team to manage inventory of IT assets. This includes assisting in the procurement, shipping, and receiving, baseline configuration, physical placement, collection, and preparation for disposal of the assets
• Troubleshoot and resolve issues with desktop equipment including, but not limited to, computer hardware, software and peripherals, and other IT communications equipment
• Conduct moves, adds, and changes (MACs) when requested by end users
• Work on special projects delegated by IT Manager and Team Leaders
• Must be able to work in fast-paced, 24x7 environment

Minimum Qualifications:

• Bachelor’s degree or higher in Information Technology with 3+ years of relevant work experience or 5+ years of relevant professional experience in end user IT support services
• Experience with managing customer expectations and delivering the highest level of quality customer service
• Comprehensive knowledge of laptop hardware is essential, including identifying and replacing faulty components such as RAM, storage drives, display assemblies, keyboards, and batteries
• Diagnosing hardware failures, performing upgrades, and understanding the interaction between hardware and operating systems to optimize device performance and reliability
• Proficiency with Microsoft 365 Suite
• Demonstrated experience with Windows 11 operating systems
• Assist in basic network troubleshooting, including identifying connectivity issues
• Demonstrate knowledge of TCP/IP protocols, and basic router and switch operation
• Oversee the setup, configuration, and ongoing maintenance of network copiers across all offices, ensuring seamless integration with IT systems and secure, reliable document workflows for employees
• Demonstrated understanding of Microsoft Azure cloud services
• Experience with Microsoft Intune for mobile device management
• Familiarity with Apple iOS, Android platforms, and corresponding hardware
• Perform computer imaging and deployment using PXE (Preboot Execution Environment) and Microsoft Autopilot, ensuring devices are set up efficiently and securely for new users and system refreshes
• Ability to lift a minimum of 45 lbs. (file boxes, computer printer)
• Excellent problem-solving and communication skills
• Travel required (11-20 weeks per year)

Desired Qualifications/Skills:

• CompTIA A+ certification or equivalent is highly desirable
• Experienced with conference room technologies, including video conferencing systems, projectors, audio-visual equipment, and collaborative meeting platforms
• Dell certification
• Knowledge of Federal and State employment law and self-insured benefits plans considered an asset
• Ability to manage confidential information with discretion
• Apple macOS configurations and troubleshooting
• Proven ability to handle high workloads in a fast-paced environment

WHAT can you expect from your career at CAPTRUST?

Our colleagues, like our clients, tend to stay with CAPTRUST for years. There's a reason for it; it's a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.

Our Employee Benefits Package shows how much we value our team. Some benefits include:

• Employee ownership opportunities
• Brick Bonus success sharing program
• Comprehensive health coverage + Personify Health wellness platform
• 401(k) program with a 5% employer match + financial planning for colleagues

WHERE will you be working?

4208 Six Forks Rd #1700 | Raleigh, NC 27609

Due to the nature of the role, this is not a remote or work from home position. #LI-Onsite

HOW do we build a world class organization one brick at a time?

We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.

Are you the next brick?

To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:

• Ability to build successful, collaborative, and trusting relationships
• Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
• A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
• Inherent desire to give back to our communities and enrich the lives of those around us
• An other-centered mindset
• Integrity through maintaining objectivity

EEO/Diversity Statement:

At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.

CAPTRUST is committed to providing employment opportunities without regard to race, color, age, sex, sexual orientation, familial status, religious creed, national origin, ancestry, medical condition, marital status and registered domestic partner status, citizenship status, military and veteran status, disability, protected medical condition, genetic information, or any other status protected by law. CAPTRUST makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination. #associate